The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organisation with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualification, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
This course is suitable for anyone working in IT with an interest in Service Management. It is equally applicable to those who wish to apply ITIL ‘Best Practice’ principles across an enterprise.
It is specifically aimed at those who have not previously attended and ITIL Foundation course. Although if you attended Foundation level training many years ago this course provides an excellent refresher.
